Refund Policy
Last updated: 2025-03-01
Cancellation Policy
We understand that plans can change, and offer a flexible cancellation policy for our excursions. If you need to cancel, please contact us as soon as possible
Refund Procedure
If you are eligible for a refund, we will process it within 10 business days
- 24 hours - Full refund for cancellations made within 24 hours of booking
- 7 days - 50% refund for cancellations made within 7 days of excursion start date
- 14 days - 25% refund for cancellations made within 14 days of excursion start date
- 30 days - No refund for cancellations made within 30 days of excursion start date
Non-Refundable Excursions
Some excursions are non-refundable, including those with third-party providers
- Excursions with third-party providers
- Customized excursions
- Excursions with special events
- Excursions with limited availability
Refund Process
To initiate a refund, please contact us at [EMAIL] or [PHONE]
- Contact us to initiate refund
- Provide refund details and documentation
- Refund processed within 10 business days
- Refund confirmation sent via email
Refund Terms
Refunds are subject to our terms and conditions, and may be subject to fees and penalties
Refund FAQs
Frequently asked questions about our refund policy, including cancellation and refund procedures
Contact Us
If you have any questions or concerns about our refund policy, please contact us at [EMAIL] or [PHONE]