We understand that unexpected circumstances may arise, and we are committed to providing a fair and transparent refund and cancellation policy
General Refund Policy
Our refund policy is designed to be fair and flexible, with clear guidelines for cancellations and refunds
- Refunds are available up to 30 days prior to tour departure
- Cancellations within 30 days of tour departure are subject to a 50% refund
- No refunds are available for cancellations within 14 days of tour departure
Cancellation Policy
We reserve the right to cancel tours due to unforeseen circumstances, and we will provide a full refund or alternative tour options
Refund Timeline
- 30 days or more prior to tour departure: full refund
- 15-29 days prior to tour departure: 50% refund
- 14 days or less prior to tour departure: no refund
- After tour departure: no refund
Non-Refundable Services
Some services, such as flight bookings and travel insurance, are non-refundable
- Flight bookings
- Travel insurance
- Accommodation bookings
Refund Process
Refunds will be processed within 14 days of cancellation or tour departure
- Refunds will be made to the original payment method
- Refunds will be made in the original currency
- Refunds will be subject to a 5% administration fee
- Refunds will be processed within 14 days
Refund Processing Time
Refunds will be processed within 14 days of cancellation or tour departure, and will be made to the original payment method
Modifications
We reserve the right to modify our refund and cancellation policy at any time, and we will notify customers of any changes
Contact Us
For questions or concerns about our refund and cancellation policy, please contact our customer service team at +420 2 0454 2828 or [email protected]